Radiant Opto-Electronics is committed to "achieving customer satisfaction," which it prioritizes in the delivery of its products and services.

Radiant Opto-Electronics provides comprehensive technical support and on-site services. Upon receipt of an order and within the warranty period, customers may contact our customer service personnel to arrange for return, exchange, repair and transportation, if they have any problems or concerns related to product quality. In addition, the customer service department collects client information, regularly reviews and monitors the Verified Line Reject Ratio (VLRR) to assess quality performance. Through failure analysis, the Company addresses in factory anomalies, develops integrated solutions, and takes practical actions to meet customer requirements, delivering higher-quality services and more competitive products to clients.

The Company conducts an annual "Customer Satisfaction Survey" to gauge whether it has met its five service goals: "delivery," "quality," "service," "development," and "harmful substances free/green products." Based on the feedback, the Company continuously improves in areas of customer concern, striving for excellence in the products and services it provides.Since 2019, the Corporation has maintained a high level of customer satisfaction, consistently above 90% for seven consecutive years. Furthermore, customer satisfaction has steadily increased over time. This not only represents a positive interaction between the Corporation and its customers but also demonstrates our customers' positive feedback on our products and services. The overall customer satisfaction score for 2024 was 95.3, reflecting outstanding performance. In recent years, there have been no product recalls due to quality issues for products delivered to end customers.