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Quality Management
As a global leader in the backlight module industry, Radiant Opto-Electronics has established a rigorous quality management system in accordance with international standards such as ISO 9001, IATF 16949, and QC 080000 to ensure quality control for our customers. In response to market changes and advancements in technology, Radiant Opto-Electronics continuously reviews and improves our processes using the PDCA (Plan-Do-Check-Act) approach, providing high-quality backlight module manufacturing services and developing a customeroriented quality management system. All Radiant Opto-Electronics facilities have passed third-party verification under ISO 9001:2015. Moving forward, we will maintain our commitment to continuous improvement and ongoing enhancement of product quality.
Radiant Opto-Electronics is committed to “achieving customer satisfaction,” which it prioritizes in the delivery of its products and services. The Company conducts an annual “Customer Satisfaction Survey” to gauge whether it has met its five service objectives: “delivery,” “quality,” “service,” “development,” and “ harmful substances free/green products.” Based on the feedback, the Company continuously improves in areas of customer concern, striving for excellence in the products and services it provides. In the professional backlight modules industry, our goal is to earn recognition from customers, and becoming the preferred partner critical to their success.
Since 2019, the Corporation has maintained a high level of customer satisfaction, consistently above 90% for five consecutive years. Furthermore, customer satisfaction has steadily increased over time. This not only represents a positive interaction between the Corporation and its customers, but also demonstrates our customers’ positive feedback on our products and services. In 2023, the Corporation achieved an outstanding customer satisfaction score of 95.23%.
