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Quality Management
The quality management system of Radiant Opto-Electronics Corporation is established in accordance with ISO 9001, IATF 16949, QC 080000 and other international standards. Every year, quality policies and targets are set, together with the formulation of a manual as guideline for the implementation of comprehensive quality management and as a basis for every department to achieve quality targets of the Company. Eventually, to create an enterprise culture of employees full participation and continuous improvement in product quality.
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Customer feedback is of utmost importance to Radiant Opto-Electronics Corporation. The Corporation conducts an annual "Customer Satisfaction Survey" to gauge whether it has met its five service objectives: "delivery," "quality," "service," "development," and " harmful substances free/green products." This survey serves as a crucial basis for the Corporation's continuous improvement of its product and service o erings. In the professional backlight modules industry, our goal is to earn recognition from customers, and become a reliable partner that customers can count on in their pursuit of success.
Since 2018, the Corporation has maintained a high level of customer satisfaction, consistently above 90% for five consecutive years. Furthermore, customer satisfaction has steadily increased over time. This not only represents a positive interaction between the Corporation and its customers, but also demonstrates our customers' positive feedback on our products and services. In 2022, the Corporation achieved an outstanding customer satisfaction score of 96.6%.
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